FAQ

Ordering & Samples

Do you offer samples?

We currently do not offer samples by default, but you’re welcome to request specific samples by leaving a note during checkout. You can also visit your nearest MBR® partner spa to experience the products in person.

Do you offer travel sizes?

At this time, single travel sizes are not available. But we are offering some of our products in our ready-to-go Travel Sets.

Do you offer any discounts?

 

No. We do sometimes offer promotions, special bundles, and cooperations with influencers. Check our shop regularly, subscribe to our newsletter, and visit our Instagram @mbr.cosmetics to keep up to date with any offerings.

What payment methods are offered?

 

We accept all major credit cards and PayPal.

Where can I buy MBR® products?

You can buy MBR® products directly from MBR® Cosmetics USA, or from any of our authorized partners.

Shipping & Availability

Do you also ship outside the USA?

Yes, we currently ship throughout North America, including the surrounding islands and Canada (prices vary). Customers are responsible for any duties and fees related to international shipments originating from the USA where applicable.

Product Use & Ingredients

What is your most effective anti-aging product?

Because skincare depends on your skin type and condition, there are many different approaches. Our skincare experts are happy to reply your questions and help you find the best routine for your needs.

How do I use or apply a specific product?

If you have any questions or concerns about how to use a product, you are welcome to reach out to our team at through our chat widget.

Can you help me find the right routine?

Yes! You can explore options through our Routine Finder or speak directly with one of our skincare experts for personalized guidance. Use our chat widget to be connected.

Do your products contain retinol?

None of our products contain active retinol. Instead, we use Vitamin A in antioxidant form to support skin health without the irritation often associated with retinoids.

I see Vitamin A in some products, is that active Retinol?

No. The Vitamin A in our products works as an antioxidant and is not a form of active retinol.

What ingredients do MBR products use?

Depending on the area of application and skin type, we use a wide variety of ingredients specially tailored to the application. You can find these listed on the packaging and individual product pages. All MBR products contain only the highest quality ingredients.

Safety & Skin Concerns

Are your products pregnancy safe?

Yes, all MBR® products are safe to use during pregnancy. If you have specific concerns or conditions, we’re happy to create a customized routine for you. Feel free to reach out through our chat widget.

Professional & Brand Partnerships

Where can estheticians find information about working with MBR®?

Estheticians interested in partnering with MBR® can fill out the form on our “Become a partner” page. We’re always excited to connect with professionals who share our commitment to excellence in skincare.

Do you offer partnerships or PR opportunities?

We are always pleased to find MBR® fans. Since we do not want to influence our partners’ opinions, we do not directly offer influencer partnerships. But feel free to ask about your expectations, and we will find a way for you to share your experiences with our brand.

Product Testing & Authenticity

Where can I try the products before I buy?

Selected MBR® partner spas offer in-person consultations and treatments where you can experience the products firsthand. Use our “Find your local dealer” page to locate your nearest MBR® partner.

How do I know if a MBR® product is authentic?

The only way to ensure authenticity is to purchase directly from MBR Cosmetics USA LLC or through an authorized partner. If in doubt, contact customerservice@mbrcare.com.

Consultation & Support

Can I book a virtual consultation?

We currently do not offer virtual consultations, but our skincare experts are available to assist you via our chat widget for personalized recommendations.

I have a question about a product.

You are welcome to ask all of your questions through our chat widget.

Discover our universe

FAQ Ingredients

2 cosmetic products in front of a couple of test tubes and a measuring cup

What ingredients do MBR products use?

Depending on the area of ​​application and skin type, we use a wide variety of ingredients specially tailored to the application. You can see what these are on the packaging and individual pages of the products. But no matter which MBR product you choose: You can be sure that MBR contains only the highest quality ingredients of uncompromising quality.

Call us

Hotline

+1 949-317-3396

24h

E-Mail

customerservice@mbrcare.com